Annual Report 2016

GRI table

GRI - G4 guidelines for sustainability reporting

Ref.

Description

Chapter

Information and reference

External assurance section

Strategy

G4-1

Statement from most senior decision-maker of the organisation about the relevance of sustainability to the organisation and its strategy

Message from the CEO

No

G4-2

Key effects, risks and opportunities

Trends and developments

No

Corporate profile

G4-3

Name of the organisation

Financial Statements

Yes

G4-4

Primary products, and/or services

About us

No

G4-5

Location of organisation's headquarters

Evert van de Beekstraat 202, 1118 CP Schiphol

No

G4-6

Number of countries where the organisation operates

About us

No

G4-7

Nature of ownership and legal form

Corporate governance

No

G4-8

Markets served

About us

No

G4-9

Scale of the organisation

About us

No

G4-10

Workforce composition

Employment practices

FTEs per region & division:
Business Areas:
Aviation: 1,175
Consumer Products & Services: 95
Real Estate: 62
Operating Unit:
ICT: 236
PLUS: 87
Staff: 254
Amsterdam Airport Schiphol total: 1,909
Entities:
Lelystad Airport: 17
Eindhoven Airport: 59
Rotterdam - The Hague Airport: 97

Type of employment contract not available

Yes

G4-11

Percentage of employees covered by CLAs

94.1%

Yes

G4-12

Value chain description

Our position in the value chain

No

G4-13

Significant changes during the reporting period: size, structure, ownership, chain

Socio-economic accountability

Yes

G4-14

Precautionary principle

Risk management

See also: http://www.schiphol.nl/nl/jij-en-schiphol/pagina/een-duurzame-toekomst

No

G4-15

Externally developed economic, environmental, and social charters, principles, or other initiatives

Global Compact, 'Inclusive Employers' programme, Multi-Year Agreement, Diversity Charter, 'Aviation Inclusive' collaboration project, 'Netherlands as Circular Hotspot', Ellen MacArthur Foundation participation

No

G4-16

Membership of associations and/or national or international interest organisations

Supervisory Board Management Board

Stakeholders

Industry association Airports Council International, Amsterdam Economic Board

No

No
Yes

Material topics

G4-17

Entities included in the consolidated financial statements

Financial Statements

Yes

G4-18

Process for defining report content and scope

Material aspects for stakeholders Socio-economic accountability

Yes

G4-19

Overview of material topics to determine report content and scope

Material aspects for stakeholders

Socio-economic accountability

Yes

G4-20

Topic boundary within the organisation for each material subject

Material aspects for stakeholders

Socio-economic accountability

Yes

G4-21

Topic boundary outside the organisation for each material subject

Material aspects for stakeholders

Socio-economic accountability
Value creation

Yes
Yes
No

G4-22

Re-statements of information provided in previous annual reports

Socio-economic accountability

Yes

G4-23

Significant changes in scope relative to the previous reporting period

Socio-economic accountability

In 2016, where possible the definitions of the CR KPIs and reporting manuals of Amsterdam Airport Schiphol, Rotterdam The Hague Airport and Eindhoven Airport were brought into line so as to enhance their comparability. Any remaining differences are explained in the section on performance indicators.

Yes

Stakeholder involvement

G4-24

List of stakeholder groups engaged by the organisation

Material aspects for stakeholders
Corporate governance

Yes
No

G4-25

Basis for identifying and selecting stakeholders with whom to engage

Material aspects for stakeholders

Yes

G4-26

Approach taken to engaging stakeholders

Material aspects for stakeholders

Yes

G4-27

Key topics and concerns that have been raised through stakeholder engagement, and how the organisation has responded to those key topics and concerns

Material aspects for stakeholders

Yes

Reporting details

G4-28

Reporting period

Socio-economic accountability

01-01-2016 - 31-12-2016

Yes

G4-29

Date of most recent previous report (if any)

8-3-2017

www.schiphol.nl/nl/schiphol-group/pagina/jaarverslagen/

Yes

G4-30

Reporting cycle

Annual

Yes

G4-31

Contact information

www.schiphol.nl/nl/schiphol-group/pagina/in

Yes

G4-32

GRI table of contents

Socio-economic accountability

GRI G4 Core

Yes

G4-33

Assurance report

Socio-economic accountability

Yes

Governance

G4-34

Organisational governance structure

Supervisory Board report
Corporate governance
Supervisory Board
Management Board

No

G4-35

Process for delegating responsibility for economic, environmental and social aspects to the highest governing body and executive management

Corporate governance

No

G4-36

Manager responsible for economic, environmental and social aspects and whether they report to the highest governing body

Corporate governance

No

G4-38

Composition of highest governing body

Supervisory Board
Management Board

No

G4-39

Task of the Chair of the highest governing body

Corporate governance

No

G4-47

Frequency of highest governance body's review of economic, environmental and social risks and opportunities

Corporate governance

No

G4-48

Most senior committee or individual that reviews and approves the sustainability report

Corporate governance

No

G4-51

Remuneration policy for the highest governing body

Remuneration

No

G4-52

Procedure for determining remuneration

Remuneration

No

Ethics and integrity

G4-56

Organisational values, principles, standards and codes of conduct

Our organisation
Employment practices

The CLA features codes of conduct on undesirable behaviour, use of email and contact with external parties. In addition, the company applies anti-fraud regulations and a whistleblower scheme.

No
Yes

Material topics

Financial solidity

Management approach

Material aspects for stakeholders
Financial performance
Corporate Governance

Yes
No
No

G4-EC1

Direct economic values

Financial Statements

yes

G4-EC7

Development and impact of infrastructure investments and services provided primarily for public benefit

Financial performance

We invested 303 million euros in 2016. A substantial portion of this is invested in improving, maintaining and optimally deploying the airport-related infrastructure. The long-term investments contribute to the quality, accessibility and development of the airport. Additionally, regular substantial investments have been made to improve parking facilities and airport-related real estate such as hotels, offices and cargo buildings.

No

G4-EC8

Insight into and description of significant indirect economic consequences, including their scale.

Financial performance

The investments result in a substantial boost to economic activity and an increase in employment at and around the airport, particularly in the areas of construction and installation. The facilities built attract other companies to the airport which project their own economic influence on the surrounding area. The aviation sector offers direct or indirect employment to 290,000 people. Altogether, this represents a total added monetary value of around 26 billion euros (Boston Consulting Group and McKinsey, 2011).

No

Network of destinations

Management approach

Material aspects for stakeholders
Network of destinations
Corporate governance

Yes
No
No

AO1

Number of passengers handled over the course of one year, categorised according to international and domestic flights and O&D and transfer passengers, including transit-direct passengers.

Network of destinations

Amsterdam Airport Schiphol
Passengers (incl. transit-direct): 63,625,534
European: 45,136,406
Intercontinental: 18,489,128
OD passengers (total): 39,497,377
European O&D: 30,850,655
OD Intercontinental: 8,646,722

Transfer (total): 24,036,333
European transfer: 14,270,865
Intercontinental transfer: 9,765,468
Transit-direct passengers: 39,319

No

AO2

Number of air transport movements over the course of one year, categorised into day and night-time flights, and commercial, non-commercial, cargo and military flights

Network of destinations

Amsterdam Airport Schiphol
Air transport movements (total): 478,864
Cargo flights (commercial): 17,817
Passenger flights (commercial): 461,047
General aviation (non-commercial): 17,392
Night-time flights (total): 21,849

No

AO3

Cargo volume

Network of destinations

Amsterdam Airport Schiphol: 1,662,281,910 kg

No

Airport capacity

Management approach

Material aspects for stakeholders
Airport capacity
Corporate Governance

Yes
No
No

Accessibility

Management approach

Material aspects for stakeholders
Accessibility
Corporate governance

YesYes
No

G4EN30

Significant environmental impact of transporting products and other goods and materials used for the organisation's operations, and for transporting members of the workforce

Accessibility
CO2 emissions
Air quality

YesYes

Yes

CO2 emissions

Management approach

Material aspects for stakeholders
CO2 emissions
Corporate Governance

Yes
Yes
No

G4EN6

Saving energy

CO2 emissions

Yes

G4EN15

Greenhouse gas emissions - scope 1

CO2 emissions
Socio-economic accountability

Yes

G4EN16

Greenhouse gas emissions - scope 2

CO2 emissions
Socio-economic accountability

Yes

Air quality

Management approach

Material aspects for stakeholders
Air quality
Corporate governance

We apply leading performance indicators such as the installation of Fixed Electrical Ground Power (FEGP) at the aircraft stands and electrification of our vehicle fleet.

Yes
Yes
No

AO5

Air quality composition

Air quality

Air quality is monitored by the government through the National Air Quality Cooperation Programme. We do not apply other lagging indicators, because the causal link between regional activities and air quality is not always one to one.

Yes

Raw materials and residual flows

Management approach

Material aspects for stakeholders
Air quality
Raw materials & residual flows
Corporate governance

Yes
Yes
No

G4EN23

Total weight of waste by type

Raw materials and residual flows
Socio-economic accountability

Percentage of waste separated for processing; other information not material

Yes

Commissioning

Management approach

Commissioning

Corporate governance

No indicator yet

Commissioning is monitored qualitatively

Supply chain responsibility

Management approach

Material aspects for stakeholders
Supply chain responsibility
Corporate governance

Yes
Yes
No

G4EN32

Percentage of new suppliers in tenders that were screened using environmental criteria

Supply chain responsibility

Yes

Employment practices

Management approach

Material aspects for stakeholders Employment practices
Corporate governance

Yes
Yes
No

G4LA1

Number of new employees and staff turnover

Employment practices

Yes

Safety

Management approach

Material aspects for stakeholders Safety
Corporate governance

Yes
Yes
No

AO9

Number of animals involved in wildlife strikes per 10,000 air transport movements

Safety
Socio-economic accountability

Bird strikes are material

Yes

G4LA6

Lost Time Injury Frequency (LTIF)

Safety
Socio-economic accountability

Lost Time Injury Frequency and absenteeism are material

Yes

Noise

Management approach

Material aspects for stakeholders
Noise
Corporate governance

Yes
Yes
No

AO7

Number of people living in noise-affected areas

Noise

In the 2016 Usage Forecast, it was anticipated that 180,000 people would experience severe noise disturbance at levels of 48 dB(A) Lden or higher. Ultimately, the actual number was 138,500. The usage forecast for 2016 is also available online.

Yes

Regional significance

Management approach

Material aspects for stakeholders
Regional significance
Corporate governance

Yes
No
No

G4SO1

Percentage of activities that affect the local community

Regional significance

100%

No

G4SO2

Operational activities with a significant (potentially) negative impact on the local environment

Regional significance
Noise

The airport surrounds are especially likely to encounter noise disturbance
See also: www.bezoekbas.nl

No
Yes

AO8

(Estimated) number of people to be voluntarily or involuntarily relocated in connection with the development or expansion of an airport

Regional significance

Expansion of the airport in 2016 did not require any relocations

No

Customer appreciation

Management approach

Material aspects for stakeholders
Customer appreciation
Corporate governance

Yes
No
No

G4PR5

Customer satisfaction

Customer appreciation

No

Read further: Global Compact