GRI Content Index: Guidelines for
sustainability
reporting

GRI guidelines for sustainability reporting

Ref.

Description

Chapter

Information and reference

External assurance section

Strategy

G102-14

Statement from senior decision-maker

Message from the CEO

No

G102-15

Key impacts, risks, and opportunities

Trends and developments

No

Corporate profile

G102-1

Name of the organisation

Financial Statements

Yes

G102-2

Activities, brands, products, and services

Our company

No

G102-3

Location of headquarters

Evert van de Beekstraat 202, 1118 CP Schiphol

No

G102-4

Location of operations

Our company

No

G102-5

Ownership and legal form

Corporate governance

No

G102-6

Markets served

Our company

No

G102-7

Scale of the organisation

About us

No

G102-8

Information on employees and other workers

Employment practices

FTE per region & division:
Business areas:
Aviation: 1,258
Consumer Products & Services: 111
Real Estate: 64
Operating Unit:
ICT: 287
PLUS: 112
Staff: 300
Amsterdam Airport Schiphol total: 2,132
Entities:
Lelystad Airport: 22
Eindhoven Airport: 68
Rotterdam The Hague Airport: 102
Other information is not material

Yes

G102-41

Collective bargaining agreements

93.9% of employees covered by CLAs

Yes

G102-9

Supply chain

Passenger and airline journey

No

G102-10

Significant changes to the organisation and its supply chain

Socio-economic accountability

Yes

G102-11

Precautionary principle

Risk management

See also: http://www.schiphol.nl/nl/jij-en-schiphol/pagina/een-duurzame-toekomst

No

G102-12

Externally developed economic, environmental and social charters, principles, or other initiatives

Global Compact, 'Inclusive Employers' programme, Multi-Year Agreement, Diversity Charter, 'Aviation Inclusive' collaboration project, 'Netherlands as Circular Hotspot', Ellen MacArthur Foundation participation

No

G102-13

Membership of associations and/or national or international interest organisations

Supervisory Board
Management Board
Material aspects for stakeholders

Industry association Airports Council International, Amsterdam Economic Board

No
No
Yes

Material topics

G102-45

Entities included in the consolidated financial statements

Financial Statements

Yes

G102-46

Process for defining report content and scope

Material aspects for stakeholders
Socio-economic accountability

Yes

Yes

G102-47

Overview of material topics to determine report content and scope

Material aspects for stakeholders
Socio-economic accountability

Yes

Yes

G102-48

Re-statements of information provided in previous annual reports

Socio-economic accountability

Yes

G102-49

Significant changes in scope relative to the previous reporting period

Socio-economic accountability

Yes

Stakeholder involvement

G102-40

List of stakeholder groups engaged by the organisation

Material aspects for stakeholders
Corporate governance

Yes

No

G102-42

Basis for identifying and selecting stakeholders with whom to engage

Material aspects for stakeholders

Yes

G102-43

Approach taken to engaging stakeholders

Material aspects for stakeholders

Yes

G102-44

Key topics and concerns that have been raised through stakeholder engagement, and how the organisation has responded to those key topics and concerns

Material aspects for stakeholders

Community engagement

Yes

Yes

Reporting details

G102-50

Reporting period

Socio-economic accountability

01-01-2018 - 31-12-2018

Yes

G102-51

Date of most recent previous report (if any)

Published on 9-3-2018

www.schiphol.nl/nl/schiphol-group/pagina/jaarverslagen/

Yes

G102-52

Reporting cycle

Annual

Yes

G102-53

Contact information

crhelpdesk@schiphol.nl 

Yes

G102-54-55

GRI Content Index

Reporting guidelines

Yes

G102-56

Assurance report

Assurance report

Governance

Yes

No

Governance

G102-18

Organisational governance structure

Report of the Supervisory Board
Corporate governance
Supervisory Board
Management Board

No

Ethics and integrity

G102-16

Values, principles, standards, and norms of behaviour

Integrity

Yes

G102-17

Mechanisms for advice and concerns about ethics

Integrity

Yes

Management approach

G103-1

Topic boundary inside and outside the organisation for each material subject

Material aspects for stakeholders
Socio-economic accountability

Value creation model

Yes

Yes

Yes

G103-2

Management approach and underlying components

Cohesion

Material aspects for stakeholders
Socio-economic accountability

Financial solidity

Network of destinations

Airport capacity

Accessibility

CO2 emissions

Air quality

Raw materials and residual flows

Contracting practices

Supply chain responsibility

Employment practices

Safety

Security

Noise

Regional significance

Customer appreciation

Digital

Integrity

Our mission and socio-economic task are based on five strategic themes, each with its own focus: Top Connectivity, Excellent Visit Value, Competitive Marketplace, Development of the Group, and Sustainable & Safe Performance. We design our strategy in response to trends and developments. We have also analysed our key risks. The most important strengths, weakness, opportunities and threats are specified in the SWOT analysis. For further details, see Our strategy to connect the Netherlands: Five themes.

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

G103-3

Evaluation of management approach

Material aspects for stakeholders

Our results

Corporate Governance

Socio-economic accountability

Schiphol Group consciously weighs the interests of people, planet and profit. This approach is reflected in our investment decisions, calls for tenders and a range of other activities. Our results show how we shoulder our responsibilities and seek to strike a balance between the positive and negative effects of our operations.

Yes

Yes

Yes

Yes

Material topics

Financial solidity

G201-1

Direct economic values

Financial Statements

Yes

G203-1

Development and impact of infrastructure investments and services provided primarily for public benefit

Financial and business performance

We invested 581 million euros in 2018. A substantial portion of this is invested in improving, maintaining and optimally deploying the airport-related infrastructure. The long-term investments contribute to the quality, accessibility and development of the airport. Additionally, regular substantial investments have been made to improve parking facilities and airport-related real estate, such as hotels, offices and cargo buildings.

No

G203-2

Insight into and description of significant indirect economic consequences, including their scale

Regional significance

Financial and business performance

Yes

No

Network of destinations

AO1

Number of passengers handled over the course of one year, categorised according to international and domestic flights and O&D and transfer passengers, including transit-direct passengers

Network of destinations

Amsterdam Airport Schiphol
Passengers (excl. transit-direct): 71,045,189
European: 49,979,656
Intercontinental: 21,065,533

OD passengers (total): 44,992,618
European O&D: 34,675,266
OD Intercontinental: 10,317,352

Transfer (total): 25,964,126
European transfer: 15,304,390
Intercontinental transfer: 10,659,736

Transit-direct passengers: 193,106

Yes

AO2

Number of air transport movements over the course of one year, categorised into day and night-time flights, and commercial, non-commercial and cargo flights

Network of destinations

Amsterdam Airport Schiphol
Air transport movements (total): 499,444
Cargo flights (commercial): 15,942
Passenger flights (commercial): 483,502
General aviation (non-commercial): 18,293
Night-time flights (total): 19,882

Yes

AO3

Cargo volume

Network of destinations

Amsterdam Airport Schiphol: 1,716,497,108 kg

Yes

Airport capacity

Airport capacity

Airport capacity

Corporate Governance

This topic is qualitatively evaluated

Yes
No

Accessibility

Passengers' choice of transport to and from Schiphol

Accessibility

Yes

CO2 emissions

G302-4

Saving energy

CO2 emissions

Yes

G305-1

Greenhouse gas emissions -Scope 1

CO2 emissions
Performance indicators
Socio-economic accountability

Yes

Yes

Yes

G305-2

Greenhouse gas emissions - Scope 2

CO2 emissions
Performance indicators
Socio-economic accountability

Yes

Yes

Yes

Air quality

Air quality composition

Air quality

Air quality is monitored by the government through the National Air Quality Cooperation Programme. We do not apply other lagging indicators, because the causal link between regional activities and air quality is not always one to one.

Yes

Raw materials and residual flows

G306-2

Total weight of waste by type

Raw materials and residual flows
Socio-economic accountability

We aim for the high-value recycling of residual flows, which yields economic residual value. Separated residual flows account for a total volume of 5,118 tonnes. Other information is not material.

Yes

Yes

Contracting practices

Contracting practices

Supply chain responsibility

Contracting practices

Contracting practices are monitored qualitatively

Yes

Yes

Supply chain responsibility

G308-1

Percentage of new suppliers in tenders that were screened using environmental criteria

Supply chain responsibility

Socio-economic accountability

Yes

Yes

Employment practices

G401-1

Number of new employees and staff turnover

Employment practices

Division into categories is not material

Yes

Safety and security

AO9

Number of animals involved in wildlife strikes per 10,000 air transport movements

Safety
Socio-economic accountability

Bird strikes are material

Yes

Yes

G403-9

Lost Time Injury Frequency (LTIF)

Safety
Socio-economic accountability

Lost Time Injury Frequency and absenteeism are material

Yes

Yes

Noise

AO7

Number of people living in noise-affected areas

Noise

In the 2018 Usage Forecast, it was anticipated that 126,500 people would experience severe noise disturbance at levels of 48 dB(A) Lden or higher. Ultimately, the actual number was 150,000. The usage forecast for 2018 is also available online.

Yes

Regional significance

G413-2

Operational activities with a significant (potentially) negative impact on the local environment

Regional significance
Noise

The area around the airport is especially likely to experience noise disturbance
See also: www.bezoekbas.nl

Yes
Yes

AO8

(Estimated) number of people to be voluntarily or involuntarily relocated in connection with the development or expansion of an airport

Regional significance

Expansion of the airport in 2018 did not require any relocations

Yes

Customer appreciation

Customer satisfaction (NPS)

Customer appreciation

Yes

Digital

Digital

Digital

This topic is qualitatively evaluated

Yes

Integrity

Number of issues reported to the Integrity Committee

Integrity

Yes

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Progress on
the ten
principles