Dutch airports depend on a sophisticated network of domestic and international multimodal connections to ensure their strong competitive position. Travellers choose an airport primarily based on ticket prices, destinations and flight frequencies, but also on its transport connections and ease of access. Similarly, accessibility is one of the most important factors for businesses when selecting a location for their operations.
As the number of visitors to our airport grows, the roads, railway station and parking facilities at Schiphol are increasingly busy. Meanwhile, security measures are putting additional pressure on our landside infrastructure capacity. More than ever, there is a need for new accessibility options; self-driving cars, car-sharing and other emerging solutions have the potential to add value to our offering, and we are keeping a close eye on future innovations such as the Hyperloop.
The emphasis of our long-term mobility strategy is on collective, clean transport. This strategy includes a re-examination of the layout of the airport's access and drop-off roads and examines ways to improve accessibility by motorcycle, scooter and bicycle. By providing excellent public transport connections, we encourage passengers to travel to and from Schiphol by train. Equally, we dissuade passengers travelling by car from being picked up and dropped off, as this creates four transport movements instead of two.
Further to this, the Schiphol Landside Infrastructure and Mobility (SLIM) programme structure has been put in place to integrate and coordinate all landside development projects at the Schiphol site so that they don't significantly impact accessibility.
Travel to Schiphol baggage-free
In 2018, Schiphol extended its baggage home pick-up pilot service in collaboration with PostNL, as well as Corendon and Transavia. The service offered passengers the convenience of being able to check in and 'drop off' their baggage at their home address, allowing them to travel to Schiphol luggage-free and head straight through to security on arriving at the terminal. It is hoped that such a service will encourage the use of public transport to and from Schiphol, while also helping to relieve pressure on the airport's check-in processes.
We aim to explore new ways to expand the baggage collection service in 2019. In addition to home pickup, we are looking for ways to introduce baggage drop-off point at strategically important locations, including conference centres, hotels and cruise terminals. These kinds of innovations are also likely to have an important long-term role in driving sustainable mobility practices.
Travelling to Schiphol by train
It is vital for Schiphol to have strong train connections to prime locations such as Amsterdam and surrounding areas, as well as major economic centres across the Netherlands and other parts of Europe. At present, passengers can take the high-speed Thalys train from Schiphol to Antwerp, Brussels and Paris. However, the Eurostar to London doesn't currently stop at Schiphol, and we lack a high-speed connection with Germany. Likewise, a reliable, fast connection between Schiphol and Eindhoven's Brainport region would further strengthen the international business climate of the Netherlands.
Getting to Schiphol by bus and bicycle
Public bus use to and from Schiphol is on the rise, with demand especially high on the Sternet route to central Amsterdam. The new express bus connection at Schiphol-East, which we are developing in partnership with local authorities and the Amsterdam Transport Region, has been delayed due to PFOS-contaminated soil. We expect the route to be fully operational from 2024; in the meantime, we are providing public transport bicycles to help commuters cover distances between the Schiphol-East High-Quality Public Transport Hub (HOV) and various work locations at Schiphol-East. HOV Schiphol-South will be completed at the Schiphol-Rijk business park in 2019. Connexxion, the transportation company serving Schiphol, has been using electric buses on its routes since April 2018.
Future ultrafast connections: The Hyperloop
Schiphol Group is working with various parties to explore new forms of mobility, innovative transportation networks and other developments within the mobility landscape. Against this backdrop, Schiphol recently began participating in the Hyperloop Implementation Programme being led by Hardt Hyperloop, based in Delft. The partnership, which was announced at September 2018's HyperSummit, involves Schiphol working with Hardt to investigate whether the Hyperloop concept can help us meet our future accessibility needs.
The Hyperloop is a proposed mode of ultrafast ground transportation. Currently at a developmental stage, the concept proposes using a system whereby a passenger 'pod' travels through a network of low-pressure tubes at speeds of over 1,000 kilometres an hour. Hardt Hyperloop is currently exploring the feasibility of creating a hyperloop connection between Amsterdam and Frankfurt, which would reduce travel time between the two cities to just 50 minutes.
The concept aligns closely with Schiphol's wider innovation programme and could prove to be a valuable addition to the future transportation landscape. In particular, this technology has the potential to become a sustainable transport mode in the years ahead.
Reaching the airport by road
In 2017, the Ministry of I&W completed the rerouting of the A9 motorway between the Raasdorp junction and Badhoevedorp, which allowed for an entirely new road configuration to be built in 2018. Despite this important development, there is growing pressure on Schiphol's access and drop-off roads. We have had to reroute access to the airport due to the demolition of the P2 parking facility. We are in continued discussions with the Ministry with a view to improving the motorway connection to Schiphol.
In 2018, we made further improvements to a number of road tunnels at the Schiphol site to ensure compliance with the Dutch Tunnel Act, which takes effect in 2019. Renovation of the Loevensteinse Randweg tunnel beneath Runway 09-27 is almost complete, while work has started on the tunnel beneath Runway 06-24 that connects the two cargo zones. Escape routes will be modified and SMART technical systems fitted in order to improve safety in the tunnels.
While we encourage our travellers to use public transport where possible, equally, we recognise that good parking facilities are an essential part of Schiphol's accessibility and particularly important to passengers living and working in the Netherlands. To this end, we try to ensure there are always enough available spaces at the Schiphol site for those who want them. There is also an important sustainability component behind our objectives: passengers who drive themselves to and from the airport are restricted to two car movements, as opposed to the four movements involved when individuals are dropped off and collected by a third party.
Despite the restrictions imposed by the redevelopment of several of our parking facilities in the first half of 2018, we were able to maintain a consistent number of available parking spaces at the Schiphol site during the year. In 2019, we will move ahead with plans to expand our long-stay parking capacity (further details can be found in the Portfolio of services section of Our results). Meanwhile, we will maintain our maximum short-stay parking duration of 48 hours near the Schiphol terminal.
Improving landside accessibility at Schiphol
Landside accessibility is one of the main challenges we face at Schiphol. This is made clear by the Schiphol Perception Monitor: the airport's accessibility score has remained stable at 74 over the past year; however, we have dropped two places in the European Airport Service Quality (ASQ) benchmark for this metric, to fifth.
Schiphol's railway and bus stations, as well as the main access roads to the terminal, are experiencing increasing capacity problems. Over the past eight years, use of these facilities by people travelling to and from the airport has been growing at an average of 7.8% per year. Meanwhile, ongoing construction work at the Schiphol site presents further obstacles from an accessibility standpoint.
With Schiphol's traveller volume continuing to rise, we are considering a range of short-, medium- and long-term measures that will allow us to continue offering passengers, employees and visitors with safe and reliable landside accessibility options. As part of the SLIM programme, we are exploring ways to reorganise our accessibility over the coming years, and determining which locations are best suited to specific transport modes.
Using measuring equipment on the roads outside the terminal building, we are analysing the flow of vehicles around Schiphol-Centre and monitoring how much time they spend at the site. We then use this data to resolve traffic bottlenecks. We are looking for temporary measures to improve mobility on the one hand, while also searching for sustainable long-term solutions on the other. Our aim is to introduce such solutions without compromising Schiphol's high levels of customer service.
Travelling by train to Schiphol increasingly popular
In 2018, more passengers once again took the train to Schiphol than in the preceding year; this group now accounts for 42.1% of the total (target: 40%). Of the total share of passengers who use public transport (46.3%), 4.2% take the regular bus service (2017: 3.9%).
Passengers' choice of transport to Schiphol
Dropped off by car
Parked car at airport
Schiphol Airport railway station is fast approaching maximum capacity. The platforms are extremely busy at peak times, and we are taking measures to avoid safety being compromised. In 2018, additional ProRail staff were deployed to conduct crowd control and improve passenger flows at Platforms 1 and 2, where trains depart for Amsterdam.
Airport staff oversee crowd control at Schiphol Plaza, with particular attention given to the area surrounding the bus station outside the terminal building, where buses intersect passengers crossing the road. To make the area easier to navigate, structures blocking the overview of the Plaza are being relocated, with the train-ticket vending machines moved to a single location. Further measures to improve passenger flow will be introduced over the course of 2019.
MIRT and station development
Since September 2016, Schiphol Group has been working with the Ministry of I&W, the Amsterdam Transport Region, ProRail and Dutch Railways to draw up the Multi-year Infrastructure, Space and Transport Plan (MIRT). The MIRT is an exploratory study for the development of the Schiphol Multimodal Hub as a means of resolving current bottlenecks at the airport's railway and bus station. The study outlines plans for expanding the capacity of the station while guaranteeing passenger safety and maintaining a high level of customer service.
A preferred scenario for developing the hub is expected in 2019; this plan will be further developed and made ready for implementation over the coming years. Preparatory measures will include adjusting the vertical ascent to the train platforms and improving the layout of Schiphol Plaza.
A long-term solution for Schiphol's railway station is being explored via another plan: the MIRT Southwest Amsterdam Schiphol Hoofddorp (ZWASH). Since there is limited scope for expanding the railway infrastructure, Schiphol favours the extension of the North-South metro line from Amsterdam all the way to the airport. The extended metro line could free up space on the railway for additional international trains, encouraging passenger migration from air travel to trains. The extension also offers opportunities for the development of Enter [NL], the economic corridor between central Amsterdam and Hoofddorp. More generally, we see the value of train travel as an alternative to commercial air transport, particularly on shorter distances within Europe. This substitution brings several advantages, reducing aviation emissions and helping to offset scarce airport capacity.
Schiphol is taking the initiative in discussing the current bottlenecks and exploring possible solutions with various transport partners and interest groups. In 2017, we joined the Amsterdam Metropolitan Area (MRA)'s Smart Mobility Front Runner Group. More generally, we continuously look for smart and sustainable mobility solutions together with local authorities, educational establishments and major businesses in the region. Introducing car2go, an electric car-sharing initiative, and Uber to Schiphol's mobility mix are just two examples of future initiatives being considered.
Developing a digital mobility platform
In November 2018, Schiphol held an expert meeting with all regional public transport suppliers with a view to exploring the use of digitisation to improve travel, as well as travel information, between Schiphol and Amsterdam. The subject of the discussions was creating a joint digital mobility platform through which arriving passengers can buy their train or bus tickets in advance. By downloading the ticket on their phone, travelling to and from Amsterdam will be made easier, resulting in an improved passenger flow at the airport.
Facts and figures- 327 destinations from Schiphol, 79.2 million passengers in total ...
Passenger and airline journey- As an airport operator, we are responsible for the ...
Strategic themes- The guiding principles of our strategy have been formulated in ...
2019 Management agenda- Every year, we translate our long-term strategy into a four-year ...
Network of destinations- Schiphol welcomed 71.1 million passengers ...
Financial Statements- Our consolidated and company financial statements ...