Our Vision 2050: Quality of Service

We want to deliver safe, smooth and inspiring passenger journeys and experiences

We want to create the most sustainable, high-quality airports. We do this by orchestrating smooth and inspiring passenger journeys, supported by efficient, digitally enabled airport processes. Our airports are a place where people from all walks of life can come together. Our real estate and quality business services support the local business community and knowledge economy by connecting people, businesses and ideas from around the world.

Quality of Service
Results 2020
Passengers
Top Performance Indicator
39
Net Promoter Score
Facts and figures
271
outlets at Schiphol
Facts and figures
95.0%
real estate avg. physical occupancy rate
Quality of Service
Results 2020
Airlines
Top Performance Indicator
86.4%
On-time Performance

Our Vision 2050

The cornerstones of our Vision, the three Qualities – Quality of Network, Quality of Life and Quality of Service, rest on a foundation of two key enablers: Safety and a Robust organisation. Together, these fundamental pillars will guide our Group through the challenging period ahead.