Our Vision 2050: Quality of Service

Extending a warm, Dutch welcome

Our focus on the customer experience supports our effort to connect our people with the world, but also with our own country. For our Dutch passengers, Schiphol is a warm welcome home after a holiday, weekend or business trip, but it’s also where our guests from abroad touch down on Dutch soil, many for the first time.

As Schiphol is their gateway to the Netherlands, we seek to offer foreign visitors a uniquely Dutch experience, with our own Rijksmuseum and the NEMO Science Museum, for example. Or the Old Amsterdam Cheese Store, where customers can sample and purchase the finest Dutch cheeses. Visitors will also encounter new, Dutch-made healthy retail concepts, such as the Yoghurt Barn and the Health Food Wall.

Their time at Schiphol is also an opportunity for passengers to experience the uniqueness of our culture; guests of the renewed VIP centre, designed by Marcel Wanders, can savour Dutch design and history via iconic design pieces, paintings and other works of art, both traditional and contemporary. It all adds up to an engaging and fully rounded customer experience in every sense.

We offer a range of high-quality services and facilities to support this. Schiphol’s office and industrial buildings facilitate and inspire. Surrounding these are public areas that blend work with play, through a mixture of restaurants, hotels, meeting facilities, childcare options, supermarkets, cafés and fitness clubs.

As well as an inspiring physical environment, we also offer users opportunities for networking and knowledge exchange. With nearly 5,000 members and counting, the Spot Schiphol Community helps companies and their employees to develop valuable professional connections. The more than 100 events organised by the community every year contribute to the productivity, creativity and wellbeing of professionals.

Sustainable, healthy, smart

The facilities we offer are high quality and sustainable. We integrate circular construction methods and smart technological applications into new and existing real estate assets and work hard to reduce our energy usage throughout our portfolio.

New technologies also help us to engage with our tenants and respond better to their needs. Having opened the Microsoft Outlook building in 2018, in late September, Schiphol handed over the keys to its second fully ‘smart’ office building, The Base D, to Heineken. These buildings feed back data on aspects of sustainability such as energy consumption: key insights that enable us to tailor each facility to its occupants in the most sustainable way possible.

By bringing people, companies and technologies together in one place, we are doing what we do best: connecting people’s worlds.