Our Vision 2050: Safety & Robust organisation

A safe environment and a resilient and financially robust organisation

The cornerstones of our Vision, the three Qualities, rest on a foundation of two key enablers; Safety and a Robust organisation. Ensuring the safe running of our airport operations for our employees and staff, as well as safe surroundings for passengers and local residents, is not only essential to our day-to-day operations, it is our licence to operate. To remain a globally leading airport group, we must be a robust and adaptive organisation and an attractive employer.

  • A safe and secure airport environment

    Every year, we invest in strengthening our safety and security infrastructure processes, and culture, to make sure all Schiphol employees and partners are working towards the same goal.

Safety & Robust Organisation
Results 2019
Safety
Top Performance Indicator
130%
Safety Index
Safety & Robust Organisation
Results 2019
Employees
Top Performance Indicator
7.8
Employee Promoter Score
Gender split
(per location, in % of total no. of staff)
Safety Roadmap: Mapping out a safe future for Schiphol
Safety Roadmap: Mapping out a safe future for Schiphol
Safety is top priority for Schiphol and the aviation sector as a whole, and a key enabler of the three qualities that define our Vision 2050. As Schiphol continues to grow, we invest proactively in our safety infrastructure and processes, while promoting an open, collaborative culture that involves different parties working together to ensure safety for passengers, employees and all other visitors.
Safety & Robust Organisation
Results 2019
Shareholders
Top Performance Indicator
8.3%
Return on Equity
  • Creating economic value for our shareholders

    Royal Schiphol Group's financial policy seeks to ensure a solid financial position and good creditworthiness.

Facts and figures
32%
share of international activities in Group result
  • Real estate € 1.8 billion

    Occupancy reached historic highs during 2019 with an average occupancy level of 91.5% achieved across Schiphol’s total commercial and operational real estate portfolio.

An employer with strong
community ties
An employer with strong
community ties
An organisation’s robustness comes from its people, which is why one of Schiphol’s strongest assets is its diverse workforce. We want to be a company where everyone feels recognised, safe and valued, regardless of ethnic background, age, gender, orientation or disability. We not only uphold this ambition for our own organisation; we also want to ensure this for all businesses operating at and around the airport.
Business must go on
Business must go on
Amsterdam Airport Schiphol, with its wide range of partners and safety as a key enabler, is a prime example of a chain business. All partners in the chain want operations to run seamlessly for passengers and must ensure that they – as well as other visitors – can go about their business even if there are disruptions caused by wind, fog, malfunctions or strikes.
Introducing new security solutions
Introducing new security solutions
Security is a key requirement for safety in airport operations. Schiphol balances compliance, customer experience and cost in its security operations. We keep up to date with current and future laws and regulations while maintaining a friendly service for customers and minimising security-related costs. However, with passenger numbers growing and regulations changing, Schiphol’s security operations must adapt accordingly.

Our Vision 2050

Royal Schiphol Group's Vision 2050 is to create the world’s most sustainable, high-quality airports, setting a new and aspirational goal for our organisation and the wider Dutch aviation industry. Our Vision is based on strengthening the fundamental ‘qualities’ we offer as a group: Quality of Network, Quality of Life and Quality of Service. Safety and a Robust organisation are the key enablers that support the three Qualities.